Yes, return shipping is at the customer’s expense unless your item is faulty or damaged.

🇦🇺 Australia 

Returns incur a $15 flat fee, which covers both shipping and processing.

It’s super easy to locate your return label! Here’s how:

Check your email

If your return has been approved, we’ll send a confirmation email with your return label attached.

If you don’t see it, make sure to check your spam or junk folder, it can sneak in there sometimes!

30-day return/exchange policy from delivery date. Tech items (such as watches, FORM goggles, headphones, heart rate monitors, recovery boots, etc.) are excluded unless unopened and unconnected in original packaging with the seal intact.Please note: change of mind returns/exchanges are not accepted for personal care/hygiene items (including socks, underwear and swimwear), even if not marked Final Sale.

We aim to get your return sorted as quickly as possible. Here’s what to expect once your parcel is on its way back to us.

💡 We’ll send you an email confirmation once your return has been processed.

Once your return arrives at our warehouse, we’ll have it processed within up to 5 business days.

If you’re returning via our prepaid label, you can track your parcel to know when it reaches us.

🕓 Peak periods

During peak times (like sales, promotions, or public holidays), please allow an additional 1–2 business days for processing.

We can only update your shipping address if your order has not been dispatched yet, so it’s important to get in touch quickly!

Please either:
Submit a request via our Contact Form, or email us at hello@themomentum.com.au

Include your updated address and any important info like:

• Unit, PO Box, or Parcel Locker number
• Postal code
• Business name (if applicable)

We’ll check your order status and update the address if it hasn’t been packed or shipped yet.

Same-day dispatch cut-off: 11 AM AEDT/AEST*
*This is a guideline, not a guarantee. While we do our best to ship orders out on time, dispatch may be delayed during peak periods, sales events, or due to unexpected courier or warehouse issues.

Already dispatched?

• Submit a redirection request via the AusPost app.