Points you can
actually spend.
Most rewards programmes make you buy three times before you can use anything. Ours hands you 350 points the moment you open the app, which is enough to spend on your very first order.
You start with $3.50
You do not have to buy anything to get going. Open the app, sign in and turn on notifications. That is 350 points before you have spent a cent.
200 for signing in to the app the first time, 150 for allowing notifications. You can spend points from 300, so this is already enough to take $3.50 off your first order.
That is the whole reason we built it this way. A rewards programme you only benefit from on your third order is not a reward, it is a promise. We would rather you got something on the first one.
Every order earns
Points land on every order automatically. You do not need a card, a code, or to remember anything.
Points are worth $1 for every 100. No conversion tables, no fluctuating value.
Points for things that are not orders
Bonuses on top of what your orders earn. Most land straight away. Referral points wait the same 14 days as order points, in case the order comes back.
Where to find them. Your referral link and your birthday are in your account profile, on the web and in the app. The app bonuses are claimed the first time you sign in on the app, on your phone.
- Referrals: your friend needs to be new to Momentum and spend $30 or more on their first order, with a different email and delivery address to yours.
- Birthday: save it once in your profile. Points arrive on the day from 30 days after you save it, as long as you have ordered with us before.
- Reviews: any published review of something you bought counts, good or bad. One bonus per order.
The more you have bought, the faster you earn
Your tier is based on what you have spent with us over time, after refunds. It adds to whatever rate you are already on.
| Tier | Spent | Extra |
|---|---|---|
| Bronze | $0 | none |
| Silver | $150 | +0.5% |
| Gold | $1,000 | +1% |
| Platinum | $2,500 | +1.5% |
Whatever your tier, 6% is the most any single order can earn.
Using your points
You spend points from your account. Tap Redeem and we put the discount on your cart for you, so there is no code to copy and paste.
- Get to 300 points, the minimum you can spend
- Sign in and open your profile, where your balance is
- Tap Redeem on the amount you want to use
- The discount goes straight onto your cart. Check out as normal
You can put points towards up to 20% of your order subtotal. On a $60 order that is $12, or 1,200 points.
Points are only ever spent when you choose to. If your cart is under the minimum when you redeem, nothing is lost. The discount is held and applied the moment your subtotal is high enough.
Change your mind and nothing is lost either. A discount you redeem lasts 30 days. If you do not use it in that time it simply lapses and the points go back to your balance.
Where to see your points
Your balance lives in your account, on the web and in the app. Sign in and open your profile, where points, tier and history are all on the one page.
If you have ordered with us since 1 January, you already have points sitting there. We went back through every order placed since then and added what it would have earned, so nothing has been missed.
The bits we would rather say up front
- Points hold for 14 days before they are confirmed. If an order is refunded the points for it come back off.
- Points expire 6 months after your last activity. Any order, redemption or bonus resets that clock. We email you 30 days before anything is due to expire.
- Backdated points expire on 20 December 2026. The points we added for orders placed since 1 January are a one-off welcome, so they run on their own 90 day clock rather than the 6 month one.
- A discount you redeem lasts 30 days. Leave it unused and it lapses and those points return to your balance.
- Minimum 300 points to spend and no more than 20% of the subtotal on any one order.
- Sale and promotional orders earn the base rate only. The app and subscription multipliers do not stack on top of a discount.
- The app bonuses are once per account and once per phone. Birthday points come once a year and review points once per order. All bonus points together are capped at 1,000 points a year.
- Points have no cash value and cannot be transferred or refunded.
Questions? hello@themomentum.com.au
